Frequently Asked Questions

Why PRE-ORDERS?

Due to constant shut downs, attacks and red flagging from Big Tech against Patriots, we are unable to have our products available for order. We have been trying to launch our products for some time now, but were unable to for these reasons. We are currently working with reliable and dependable vendors that we fully trust, to help us accomplish our goal of finally being able to release our products!

For these reasons we have decided to place the majority of our products on PRE-ORDER.

Thank you for your understanding and support!

How long does it take to ship my order?

Once your order has been packaged and fulfilled, you will receive a shipping notification to the email you entered at checkout. If you have not received a shipping notification, this means the order is still being processed and has yet to ship. If it has been longer than 4 business days, please check your spam folder before contacting us, as sometimes automated emails are filtered out.

After your order has been packaged and shipped, please allow 4 to 7 business days for shipment. All orders are shipped via FedEx.

Do you ship internationally?

Yes, we ship internationally.

How do I receive my tracking info?

Once your order has been placed, you will receive an email with a confirmation number. Once your order has shipped, you will receive another email with the tracking information. Please allow 24 to 48 hours as sometimes automated emails are filtered out.

However, if you have not received a shipment confirmation email, this means we are still within our processing time frame, and have yet to pack and ship your order. Please give it 4 business days and check your spam folder before contacting us.

IMPORTANT: Please contact us immediately if your order(s) are late arriving. If there are issues with your shipment and it’s been longer than 7-10 business days, contact us directly at: digi562@boneyardalley.com , or via the contact page on our website and we will help resolve the issue.

Tracking Delays?

Shipped packages can sometimes be scanned improperly, or not scanned at all which then doesn’t provide tracking updates. Please note that if your package does not show updated tracking info, this is probably the case. This does not mean a lost or unsent package. 99% of the time, the package is making its way very slowly through transport. It should arrive by the time specified at shipping, but if it doesn’t please contact FedEx.

If you are having trouble tracking your package or it has been caught in between shipment and delivery, or reported package was delivered, we kindly ask that you first contact FedEx with your questions, before contacting us. They may ask you to provide information that is specific to you or your location. Please also check with neighbors or surrounding areas for instances where tracking shows as delivered. BoneyardAlley is not responsible for package mis-delivery, or theft, and cannot replace packages that are shown as having been delivered.

FedEx toll-free numbers are:

USA and Canada: 1.800.463.3339

U.S. International Customer Service: 1.800.247.4747

U.S. TDD (Telephone Device for the Deaf) Services
(7 a.m.-8 p.m. CST): 1.800.238.4461

Hearing Impaired Relay Desk: 1.888.464.0709

Text 29372 to chat with a FedEx Virtual Agent

What is your exchange/return policy?

Please read carefully as all sales are FINAL, except for that listed below.

You can return merchandise within 7 business days of shipment date, for sizing issues, fitting issues or defective items.

Items used, damaged or altered CANNOT be returned or refunded. Original shipping and duty fees are nonrefundable.

Boneyard Alley will NOT be responsible for shipping charges to return any items.

To start a return please email digi562@boneyardalley.com with your order number and reason of return.

Once we have received the item(s) and they are inspected, we will process a refund for the item(s) returned, minus the original shipping cost.

The refund will be sent back to the original form of payment. Please allow up to 7 business days for the return credit.

NOTICE: Sale items DO NOT qualify for return or refund, due to limited stock. Exchange items are NOT guaranteed in stock.

 

 

How can I change or cancel my order?

ALL SALES ARE FINAL, but if for any reason you need to change or cancel your order, please email digi562@boneyardalley.com with your order number. We will be happy to make any changes if the order has not shipped. If the order has shipped, you will be responsible for the return shipping cost.

Enamel Pins/Coins Info

We DO NOT offer refunds or exchanges on Enamel Pins or Coins, that were lost or damaged after or during purchase and delivery.

Does BoneyardAlley.com offer wholesale?

No. We do not offer wholesale at this time.